International Returns & Exchanges.

TIMARK® / GENERAL TERMS · INTERNATIONAL ORDERS

TIMARK S.A.S. is an Argentine company and ships all orders from Argentina. This policy sets out the commercial procedures that apply to international orders shipped via DHL Express and paid through PayPal. Nothing in this policy limits or waives any mandatory consumer rights available to you under the law of your country of residence.

1 · Exchange for size, model or personal preference

All products may be exchanged within 30 (thirty) calendar days from delivery, subject to stock availability and to the conditions in this section.

• Condition: the garment or footwear must have been tried on only. It must not be worn, washed, scented, altered or repaired, and must show no odour, stains, hair, dirt, sole wear or any other sign of use.
• Packaging: original packaging, bag and/or box must be intact, with tags still attached and the security seal unbroken where applicable.
• Proof of purchase: you must include the receipt, invoice or order number identifying the purchase and the amount actually paid.
• Value recognised: the amount actually paid for the product will be used, taking into account any discounts, coupons and promotions applied to the order.
• Prior coordination is required: because this is an international shipment, no exchange may be sent without contacting TIMARK first. Parcels shipped without coordination may be held at customs, and TIMARK will not be able to process them.

Shipping to TIMARK, the outbound shipment of the replacement, and any import duties or taxes arising from either leg are payable by the customer.

2 · Right of withdrawal

For distance purchases, you may withdraw from the contract without giving a reason and at no cost within 14 (fourteen) calendar days from delivery of the product.

This period is granted by TIMARK and exceeds the statutory minimum applicable under Argentine law. If the law of your country of residence provides a longer period, that longer period applies.

• Notify us by email at [email protected] within the period, quoting your order number.
• TIMARK will arrange the return through DHL Express and issue a prepaid return label. Please do not book the shipment yourself.
• The product must be made available with its accessories and available packaging, in the condition described in section 1.
• The refund will be issued through PayPal to the account used for the purchase, once the return has been received and inspected. Crediting times depend on PayPal and on your bank or card issuer.
• The only exceptions to this right are those set out in applicable law, including goods made to your specifications or clearly personalised.

The 30-day exchange policy neither reduces nor replaces this right.

3 · Faults, wrong item and statutory warranty

New products are covered against defects affecting their identity, quality or proper use. TIMARK grants a period of 6 (six) months from delivery, without prejudice to any longer period that may apply under the law of your country of residence.

• Report the issue to [email protected] stating your name, order number or receipt, the product and a description of the problem. Photographs speed up the initial assessment but are not mandatory.
• For international orders, the initial assessment will be made from photographs wherever possible, to avoid unnecessary shipping costs and delays. If the product needs to be examined, TIMARK will issue a prepaid DHL Express label.
• Normal wear, improper use, washing contrary to the care instructions, alterations and accidental damage are not manufacturing faults, without prejudice to individual assessment and to your statutory rights.
• Where a covered fault, a picking error or a product other than the one ordered is confirmed, TIMARK will cover shipping in both directions, including import duties on the replacement, and will provide the remedy required under applicable law.

Using the product does not automatically void the warranty. Warranty cover for faults is independent of the exchange policy for size or preference.

4 · International shipping via DHL Express

All international orders ship from Argentina via DHL Express, with a tracking number sent by email at dispatch.

• DHL transit times are estimates and do not include time held in customs, which is outside TIMARK's control.
• The delivery address must be complete and correct. Re-shipments caused by an incorrect address, repeated absence of the recipient or refusal of delivery are payable by the customer.
• The buyer must be of legal age and permitted to import into their country of residence, and must provide any tax identification required by local customs.

Return address — prior coordination required:

Perito Moreno 210 · Neuquén Capital · CP 8300 · Argentina

• Pack the product securely with all of its original components. The shoebox must not be used as outer packaging, and must not have tape or shipping labels applied directly to it.
• Keep your receipt and tracking number until TIMARK confirms delivery.
• Freight-collect parcels, and parcels with outstanding charges or unpaid duties, will not be accepted.
• Physical receipt of a parcel does not mean the exchange, return or warranty claim has been accepted: the product is inspected before the case is resolved.

5 · Import duties and shipping costs

Payable by the customer

Exchanges for size, model, colour, preference or any other personal reason under the 30-day policy. The customer pays the shipment to TIMARK, the outbound replacement shipment, and any import duties the new shipment generates. Duties already paid on the original import are not refundable by TIMARK; any refund of those must be claimed directly from your local customs authority.

Payable by TIMARK

Withdrawal exercised within the period, a fault covered by warranty, a picking error, or a product other than the one ordered. In these cases TIMARK issues a prepaid DHL Express label and arranges collection. Please do not book or pay for transport yourself: shipments arranged without prior authorisation will not be reimbursed, unless mandatory law provides otherwise.

6 · Inspection and cases that do not proceed

For exchanges, TIMARK may decline products received outside the period or showing use, washing, alterations, damage, missing tags, a broken seal or packaging inconsistent with the original condition. The customer will be informed and return shipping will be at their expense.

Where a fault claim is not covered after inspection, TIMARK will explain the reason and arrange the return of the product. Costs will be allocated according to the confirmed cause, the information provided to the customer and applicable law.

No refusal under this section affects your right of withdrawal, the statutory warranty or any other non-waivable consumer right.

7 · PayPal refunds, promotions and credits

• Any refund due is calculated on the amount actually paid, including discounts applied, and is processed through PayPal to the account used for the purchase. Refunds are not issued by other means unless this is technically impossible.
• Refunds are issued in the currency of the original transaction. Differences arising from exchange-rate movement between the purchase date and the refund date, and any conversion fees charged by PayPal or by your bank, are not set by TIMARK.
• For orders under volume promotions, bundles, buy-one-get-one offers, gifts or conditional discounts, the refund or credit reflects the total price actually paid and the terms of the promotion, without limiting your statutory rights.
• Shipping costs for exchanges payable by the customer are not refundable. This does not apply to faults, TIMARK errors or withdrawal.
• Once a replacement has been dispatched, TIMARK will send the new DHL tracking number to the email address given at purchase.

8 · Contact

CUSTOMER SERVICE · [email protected]

To speed things up, please include your full name, identification document, order number or receipt, the product concerned, the reason for contacting us, a phone number and your country of residence.