How to Order

TIMARK® / HOW TO ORDER · INTERNATIONAL

TIMARK is an Argentine company and ships all international orders from Argentina via DHL Express, with payment through PayPal. The whole order is placed online, with automatic email confirmation and tracking through to delivery.

1 · Step by step

1. Choose the product and size. Every product page lists composition, fit and care. Sizes are shown in Argentine numbering, so check the size guide before deciding.
2. Add it to the cart. You can keep browsing and add more items; the cart holds your selection.
3. Start checkout. Enter your details and a complete delivery address, including any tax identification your local customs requires.
4. Confirm DHL Express shipping. The system calculates international freight to your address.
5. Pay with PayPal and complete the order.
6. You receive an email confirmation. When the order ships, a second email brings your DHL tracking number.

2 · Paying with PayPal

• PayPal lets you pay by card or from your PayPal balance. TIMARK never sees your card details.
• Currency conversion is handled by PayPal or by your bank, at the rate applying at the time of the transaction. That rate is not set by TIMARK.
• Any refund is issued through the same method, to the account used for the purchase.
• Orders enter preparation only once PayPal confirms the payment.

3 · DHL Express shipping

• All international orders leave Argentina via DHL Express, with a tracking number emailed at dispatch.
• DHL transit times are estimates and do not include time held in customs, which is outside the control of TIMARK or the carrier.
• The address must be complete and correct. Re-shipments caused by an incorrect address, repeated absence or refusal of delivery are payable by the customer.
• The buyer must be of legal age and permitted to import into their country of residence.

4 · Import duties

Before ordering, it is worth checking the import rules that apply in your country. Thresholds and rates vary widely between destinations.

5 · Tracking your order

• You receive an email with the order details and number as soon as the purchase is confirmed.
• When the parcel leaves the warehouse, we send the DHL Express tracking number.
• If you cannot find these emails, check your spam or promotions folder before contacting us.
• Orders are prepared on business days, Argentine time.

6 · If something is not right

All products can be exchanged within 30 days. Distance purchases also carry a 14-day right of withdrawal, and a 6-month warranty against manufacturing faults.

No international return should be shipped without contacting us first: parcels sent without coordination can be held at customs. Full terms are on the International Returns & Exchanges page.

7 · Contact

CUSTOMER SERVICE · [email protected]

For questions about an order in progress, please include the order number, your full name and your country of residence.